Travel Conditions

General

When you book your trip via The Perfect World Travel, your booking and trip will be managed by Volontärresor Sverige AB in Sweden and therefore Swedish consumer legislation applies. When a dispute arises, there are clear rules regarding you as a consumer. The general and specific travel conditions regulate, together with the information Volontärresor/The Perfect World Travel provides, the agreement between the traveller and the organizer.

The agreement also includes specific information that the traveller receives regarding changes or additions to the above documents. In cases where the general and special conditions are contradictory, the specific conditions apply. The following are the special conditions of travel for traveling with Volontärresor Sverige AB.

Application

You can register at the website or send your application via post, fax or e-mail. You can also call and register. Your registration is binding (see Cancellation).

Accurate Contact Information

The traveller must keep The Perfect World Travel/Volontärresor informed of any change of address and other contact information, so that revised departure times and other can be notified.

Cancellation Insurance

Not included in the price.

Cancellation

The following number of days for cancellation and fees applies if you cancel your trip.

Cancellation…

  • 60 days before departure: Traveller pays € 100.
  • 60 days or later, but earlier than 21 days before departure: Registration fee is forfeited.
  • 21 days or later, but earlier than 14 days before departure: Traveller pays 25% of the total price.
  • 14 days or later: Traveller pays 50% of the total price.
  • less than 24 hours before departure: traveller pays 100% of the price.

Interrupted stay

If for any reason you have to cancel a commenced volunteer stay, The Perfect World Travel/Volontärresor is not responsible for a refund of the fee for the remaining volunteer stay, accommodation or courses. Volontärresor also has the right to interrupt a volunteer’s program if the volunteer has misbehaved in such a way that it has a negative effect on the continued volunteer work and stay.

Payment

Payment is made on two occasions.

  • For your application to be valid, registration fee must be paid as soon as you book your trip, however, no later than 7 days after receiving the invoice. We will send out the invoice, travel conditions, tips and literature about two months before departure.
  • Final payment must be made no later than 21 days before departure. The invoice is sent by post or email well in advance.

Travel Insurance

Travel Insurance is not included in the price of the trip. You have to arrange on your own so that you have comprehensive travel insurance that cover adequate protection in the event of illness, theft, and injury. The insurance must also cover costs for any repatriation.

Travel Groups

Our aim is always to send a whole group of volunteers to the same destination and project. In cases where we do not get a group together we don’t cancel your trip, thus you will travel on your own.

Passport & Visa

All our trips require a valid passport. You pay for all visas and the cost of visas where you apply at the border, as well as visas you must apply for electronically. See the itinerary for each country on our website or contact us for more detail. It is the traveller’s responsibility to ensure that countries and authorities requirements for the individual traveller are met for the entire trip. If the traveller has no passport or visa on departure or otherwise denied exit /entry, no reimbursements occur. The traveller is responsible for their passport and other documents required for visa application.

Claims

If you have any problems during your volunteer stay, you first turn to your local coordinator. Then, contact Volontärresor, and together we try to solve the problem. Complaints and claims must be in writing to Volontärresor no later than one month after homecoming.

Amendments of the price

We reserve the right to correct the price of the trip at larger changes in trip costs. For example changes in price regarding project costs and exchange rates. A change of price is always notified to the traveller as soon as possible but no later than 30 days before departure.

Amendments of contract terms and itinerary

The structure of the trips is such that it is impossible to guarantee the itinerary to be followed 100 %. Itineraries are therefore always preliminary. This condition must be accepted by the traveller. Volontärresor reserves the right to make changes to existing trips contract terms.

Changes in itineraries may occur for many reasons. This can include the weather conditions, local authorities influence, change of permits, changed conditions for projects etc. If applicable, it is Volontärresors ambition to find an equivalent replacement.

If the traveller chooses not to use the specified hotels, transport, host families or volunteer projects, or leave the group during the trip, reimbursements or refunds are not possible. Further, the organizer declines financial responsibility for events that can be classified as force-majeure.

Volontärresor follows development in all destinations. The trips are not static. Therefore, we are always prepared to alter trips to make them even more interesting through better projects, for example. It is not always straightforward to meet a foreign culture and its traditions and laws. We visit the most diverse cultures, with the aim of bringing understanding and broadening the knowledge of the outside world. To demonstrate respect and be respected, it is necessary for the traveller to adjust to the local culture to the extent required.

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